Business Process Outsourcing

About Course

The Onboarding & Exploring BPO module introduces learners to the dynamic world of Business Process Outsourcing, covering its functions, industry scope, and career opportunities. It provides insights into different BPO models, workplace culture, and the essential skills required to succeed. Understanding Core Notions and Principles of Customer Service is crucial for delivering exceptional support. This course emphasizes effective communication, active listening, and problem-solving techniques to enhance customer satisfaction. Learners will explore strategies for handling complaints, conflict resolution, and maintaining professionalism. With a focus on real-world scenarios, this module prepares individuals to build strong customer relationships and excel in the BPO sector. Whether you’re starting your career or upskilling, this course lays a solid foundation for success.